Smart-ID scams: how to spot and avoid them
Updated: 4 September 2026
A scammer may call, pose as a bank employee and pressure you to approve a Smart-ID request or disclose PIN codes. Smart-ID says neither it nor banks ask for those codes or passwords.
- Smart-ID security guidance on scams · publication date not stated ·
- Bank of Latvia warning about fraudulent calls · published 2023-10-05; updated 2023-10-06 ·
How it works
- The caller warns you about a “suspicious transaction” and creates a sense of urgency.
- They ask you to approve a Smart-ID request or read out your PIN code.
- Entering a PIN can authorize a sign-in or action that you did not initiate.
How to protect yourself
Do not disclose Smart-ID PINs or approve a request you did not initiate. If in doubt, end the call and phone your bank using the number on its official website. If you already disclosed data or funds are at risk, contact your bank and the State Police immediately.