Smart-ID scams: how to spot and avoid them

One of the most common phone scams in Latvia involves fake calls where the fraudster poses as a bank employee and pressures you into approving a Smart-ID request or entering your codes. It is a scam.

How it works

• The caller warns you about a “suspicious transaction” and creates a sense of urgency.
• They ask you to approve a Smart-ID request or read out your PIN code.
• Once you approve, the scammers gain access to your account.

How to protect yourself

Your bank will never ask for Smart-ID codes or passwords over the phone. Never approve a Smart-ID request you did not initiate yourself. If in doubt, hang up and call your bank on its official number. Report fraud to CERT.lv or call 112.