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What to do if scammers called you
When to contact your bank, how to handle an unsolicited Smart-ID request and how to report to the police and CERT.LV.
If funds are at risk, contact your bank first
If you disclosed card or access details, approved someone else’s request or transferred money, contact your bank immediately through an official channel. Explain what happened and ask for help securing access and payments. Recovery of money is not guaranteed.
If you received an unsolicited Smart-ID request
Do not enter a PIN; cancel the request. Contact Smart-ID support if requests recur. If your account may be compromised, ask support about deactivation: uninstalling the app does not close the account.
Keep evidence and report the incident
Record the time, displayed number and what was requested; save messages and payment details. Follow the police’s official reporting instructions. 112 is for immediate police assistance. CERT.LV publishes separate incident-reporting channels.
If you approved and disclosed nothing
End contact. Block the number if necessary. In a public comment, describe only the call; do not publish passwords, banking details or someone else’s personal information. The displayed number may have been spoofed.
Did you get a call from an unfamiliar number?
See what information is available about the number. Caller ID can be spoofed; an absence of reports does not prove a call is safe.